Start a career you'll love with eternalHealth!

eternalHealth – Your Forever Partner in Healthcare and Beyond

Healthcare is confusing, but it doesn’t need to be. A consumer-centric HMO based in Boston, MA, we are a tech-focused start up that is committed to creating long-lasting partnerships with our members, our providers, and you!

About the role: As a Sales Representative with eternalHealth you will have a hand in creating a marketing and sales strategy that effectively communicates our mission, values and differentiated product. Working with external vendors such as graphic designers, call centers, and brokers you will have multiple external-facing opportunities to build relationships and build a robust, local and sustainable marketing strategy.

We provide a unique opportunity to be a part of a health plan in its beginning stages. By taking advantage of this rare opportunity, you will be able to gain insight into all the operations and expertise that is required to run a successful and sustainable plan. Our team members are flexible and able to play different roles, while staying committed to teamwork and collaboration, and being passionate about sustainable change.

Responsibilities:

• Participate in the customer acquisition journey by developing strategies to market, nurturing leads, and ultimately increasing membership and retention.
• Work with the Marketing Team to create and implement targeted marketing strategies including advertisements, member events, promotional cycles, and product placement.
• Use data to produce actionable insights to further refine and pivot our marketing and sales strategies.
• Maintain strict privacy and confidentiality in accordance with eternalHealth’s security standards.
• Develop an understanding of the business across workstreams to be a fully flexible team player.
• Outreach specifically within targeted Massachusetts communities to promote brand awareness and local member engagement.
• Other duties as assigned.

Requirements:

• Bachelor’s degree in relevant field of study (e.g., Business Administration, Marketing, Sales, Communications, Public Relations etc.)
• Must have insurance brokers license valid in Massachusetts.
• Strong technical skills, including with Microsoft Suite (Excel, PowerPoint, Project, etc.) and other design tools, such as Photoshop, Lightroom, Illustrator.
• Excellent written and communication skills.
• Creative, strategic, and continuously striving for improvement.
• Flexible and able to ramp-up quickly on different projects to support the team as needed in a fast-paced start-up environment.
• Ability to think outside the box and offer creative and compliant solutions to existing and new problems.

Preferred:

• Experience in marketing and sales, and/or in start-ups, tech, healthcare or insurance is a plus.
• Experience with healthcare operations is a plus.

Working with eternalHealth: eternalHealth is an Equal Opportunity Employer which means that we are committed to upholding discrimination-free hiring practices. As a woman-led company, and one committed to diversity at all levels we strive for an organization of inclusion and acceptance. We are changing healthcare for the better, starting with our own diverse and passionate teams. As an eternalHealth employee you will be empowered to contribute to our teams and strategy, regardless of previous healthcare experience. Our valued team members are encouraged and expected to offer new solutions and creative input, all while keeping in line with eternalHealth’s mission, values, and compliance standards.

Accommodations: Any eternalHealth applicant will be considered based entirely on their individual qualifications. Should you require reasonable accommodations during the application process, please contact us separately, email HR@eternalhealth.com with the email subject “Reasonable Accommodations – Applicant Name Here”.

eternalHealth – The Next Generation of Medicare Advantage

Healthcare doesn’t have to be complicated. We are a cutting-edge Medicare Advantage plan headquartered in the heart of Boston, Massachusetts, serving members across Massachusetts and Arizona. Our mission is to revolutionize healthcare by creating meaningful, long-lasting partnerships with our members, healthcare providers, and talented team members.

Job Purpose

eternalHealth is seeking a Retention Marketing Specialist to lead and optimize our retention and lifecycle marketing strategies. This role will be responsible for developing and implementing strategic marketing initiatives focused on retaining Medicare Advantage plan members and enhancing member satisfaction. This role will work closely with the marketing, member services, and compliance teams to create CMS-compliant, data-driven campaigns and grassroot events that improve member engagement, reduce disenrollment rates, and maximize member lifetime value. The position plays a crucial role in maintaining and strengthening relationships with existing members through targeted, compliant communication strategies while ensuring adherence to all Medicare Marketing Guidelines and regulations.

Primary Responsibilities:

• Responsible for member retention by developing and executing compliant retention marketing strategies across approved channels, including direct mail, email, telephonic outreach (phone calls and SMS), and member portal communications
• Interact with members at in-person events and via telephone to educate and assist with healthcare plan based on needs and member feedback
• Maintain member relationship and provide follow-up member service for purposes of retention
• Onboarding new members to establish a relationship with eternalHealth
• Work various outbound calls campaigns to educate and retain current members
• Responsible for outbound disenrollment call campaigns to survey previous members
• Monitor and analyze member behavior data to identify trends and opportunities for retention improvement
• Collaborate with care management teams to develop communications that promote preventive care and wellness programs
• Design and manage member rewards programs and incentive initiatives within CMS guidelines
• Generate regular reports on retention metrics, campaign performance, and member satisfaction
• Work cross-departmentally to develop clear, compliant content that addresses member needs and promotes long-term engagement
• Manage and optimize the CRM system for member retention campaigns
• Ensure all marketing materials meet CMS guidelines and receive proper regulatory approval
• Additional duties including admin support assigned as needed

Special Skills and Qualifications Needed

• Bachelor’s degree in marketing, Business, or related field, or equivalent work experience
• 2+ years’ experience with proven track-record in retention
• Event management
• Exceptional analytical skills and a data-driven mindset
• A strategic mindset and the ability to think critically, identify opportunities, and develop innovative solutions to enhance the customer experience.
• Ability to work in a highly cross functional, collaborative environment
• Strong knowledge and experience with CRM systems, including segmentation, automation, and email platforms, HubSpot preferred Fallinboston1!
• Previous work experience working on marketing/retention type programs.
• Current drivers license and reliable transportation

Soft Skills:

• Outstanding written and verbal communication abilities
• Strong problem-solving and critical thinking skills
• Ability to work collaboratively across departments, including member services, operations, compliance, care management, product and sales
• Creative thinking within regulatory constraints
• Demonstrated ability to manage multiple tasks simultaneously while maintaining a high level of attention to detail and organization
• Empathetic approach to senior member needs and concerns

Physical Requirements

• Occasionally lift and/or move up to 10 pounds.

Working with eternalHealth: eternalHealth is an Equal Opportunity Employer which means that we are committed to upholding discrimination-free hiring practices. As a woman-led company, and one committed to diversity at all levels, we strive for an organization of inclusion and acceptance. We are changing healthcare for the better, starting with our own diverse and passionate teams. As an eternalHealth employee you will be empowered to contribute to our teams and strategy, regardless of previous healthcare experience. Our valued team members are encouraged and expected to offer new solutions and creative input, all while keeping in line with eternalHealth’s mission, values, and compliance standards. Accommodation: Any eternalHealth applicant will be considered based entirely on their individual qualifications. Should you require reasonable accommodation during the application process (which may include a job-related assessment) please contact us separately.

Population
Health Care Manager

eternalHealth – The
Next Generation of Medicare Advantage

Healthcare is
confusing, but it doesn’t need to be. A consumer-centric HMO based in Boston,
MA, we are a tech-focused start up that is committed to creating long-lasting
partnerships with our members, our providers, and you!

About the role: As
a Population Health Care Manager with
eternalHealth you will be a core member at eternalHealth – whose
responsibilities will include care management. This position will work towards
meeting clinical, financial and operational performance goals and standards.

We provide a unique
opportunity to be a part of a health plan in its beginning stages, and you will
have insight into all the operations and expertise that is required to run a
successful and sustainable plan as well as build the foundation for the sustainable
growth that will be crucial to eternalHealth’s success. Our team members are
flexible and able to play different roles, while staying committed to teamwork
and collaboration, and passionate about sustainable change.

Responsibilities:

·Actively perform
and comprehensively document member and provider outreach and

engagement
activities to support complex care management, care coordination, disease

management, and
transitions of care.

· Perform
comprehensive assessments of physical, emotional, psychosocial, and

environmental needs
of members and their caregivers.

· Create dynamic and
fluid member-centered care plans to support health goals and

improve health
outcomes, continually evaluating for effectiveness.

· Ensure members
receive services that align with their benefit coverage and coordinate

additional
resources as required for holistic care.

· Follow and
contribute to eternalHealth’s strategic goals related to population health

management, quality
improvement, and financial stewardship.

· Must understand
and maintain confidentiality of business information, including Protected Health
Information (PHI), as required by HIPAA and company policy.

· Comply with all
guidelines established by the Centers for Medicare and Medicaid (CMS) and
Massachusetts Department of Insurance (DOI) and guidelines set forth by other regulatory
agencies, where applicable, and defined in eternalHealth policies.

· Other duties as
assigned.

Requirements:

· Bachelor’s degree
in nursing is required.

· Master’s degree in
business administration, healthcare administration, related field, a plus.

· 3+ years of work
experience in care management.

· 1+ years of Health
Plan experience is preferred.

· Excellent written
and communication skills.

· Creative,
strategic, and continuously striving for improvement.

· Ability to think
outside the box and offer creative and compliant solutions to existing and new
problems.

· Experience
coordinating with cross-functional teams and/or external

partners/stakeholders.

· Exceptional
interpersonal skills with the ability to work in a fast-paced environment as an
independent contributor with little supervision or as an active team member
depending on the situation and needs.

· Strong technical
skills, including with Microsoft Suite (Outlook, Excel, PowerPoint Word, etc.)
and other collaborative tools.

Working with
eternalHealth: eternalHealth is an Equal Opportunity Employer which means that
we are committed to upholding discrimination-free hiring practices. As a
woman-led company, and one committed to diversity at all levels, we strive for
an organization of inclusion and acceptance. We are changing healthcare for the
better, starting with our own diverse and passionate teams. As an eternalHealth
employee you will be empowered to contribute to our teams and strategy,
regardless of previous healthcare experience. Our valued team members are
encouraged and expected to offer new solutions and creative input, all while
keeping in line with eternalHealth’s mission, values, and compliance standards.

Accommodations: Any
eternalHealth applicant will be considered based entirely on their individual
qualifications. Should you require reasonable accommodations during the
application process (which may include a job-related assessment) please contact
us separately; email HR@eternalhealth.com with the email subject “Reasonable
Accommodations – Applicant Name Here”.

eternalHealth – The Next Generation of Medicare Advantage

Healthcare is confusing, but it doesn’t need to be. A consumer-centric health plan based in Boston, MA, we are a tech-focused start up that is committed to creating long-lasting partnerships with our members, our providers, and you!

About the role: As a Population Health Market Care Manager with eternalHealth you will be a core member at eternalHealth – whose responsibilities will include coordinating care among our various healthcare partners to ensure comprehensive support for our members. Working together with our Providers coordinating HEDIS, STARS, wellness opportunities.

This position will work towards meeting clinical, financial and operational performance goals and standards.

We provide a unique opportunity to be a part of a health plan in its beginning stages, and you will have insight into all the operations and expertise that is required to run a successful and sustainable plan as well as build the foundation for the sustainable growth that will be crucial to eternalHealth’s success. Our team members are flexible and able to play different roles, while staying committed to teamwork and collaboration, and passionate about sustainable change.

Responsibilities:

• Coordinating care among healthcare providers and services to ensure comprehensive support for our health plan members.
• Build relationships with the community healthcare systems to improve alignment with eternalHealth and foster growth.
• Actively perform and comprehensively document member and provider outreach and engagement activities to support complex care management, care coordination, disease management, and transitions of care.
• Perform comprehensive assessments of physical, emotional, psychosocial, and environmental needs of members and their caregivers.
• Create dynamic and fluid member-centered care plans to support health goals and improve health outcomes, continually evaluating for effectiveness.
• Work with Providers and the healthcare teams with HEDIS/STARS measures.
• Ensure members receive services that align with their benefit coverage and coordinate additional resources as required for holistic care.
• Follow and contribute to eternalHealth’s strategic goals related to population health management, quality improvement, and financial stewardship.
• Must understand and maintain confidentiality of business information, including Protected Health Information (PHI), as required by HIPAA and company policy.
• Comply with all guidelines established by the Centers for Medicare and Medicaid (CMS) and Massachusetts Department of Insurance (DOI) and guidelines set forth by other regulatory agencies, where applicable, and defined in eternalHealth policies.
• Other duties as assigned.

Requirements:

• Excellent working knowledge of the Healthcare network within the Bristol and Plymouth Counties
• Portuguese highly valued
• Up to 95% Travel within Bristol and Plymouth counties using personal vehicle
• Active RN License
• Bachelor’s degree in nursing or equivalent work experience
• 3+ years of work experience in Hospital based care management.
• 1+ years of Health Plan experience is preferred.
• Excellent written and communication skills.
• Creative, strategic, and continuously striving for improvement.
• Ability to think outside the box and offer creative and compliant solutions to existing and new problems.
• Experience coordinating with cross-functional teams and/or external partners/stakeholders.
• Exceptional interpersonal skills with the ability to work in a fast-paced environment as an independent contributor with little supervision or as an active team member depending on the situation and needs.
• Strong technical skills, including with Microsoft Suite (Outlook, Excel, PowerPoint Word, etc.) and other collaborative tools.
• Valid MA Driver’s License
• A personal vehicle required for local travel

Working with eternalHealth: eternalHealth is an Equal Opportunity Employer which means that we are committed to upholding discrimination-free hiring practices. As a woman-led company, and one committed to diversity at all levels, we strive for an organization of inclusion and acceptance. We are changing healthcare for the better, starting with our own diverse and passionate teams. As an eternalHealth employee you will be empowered to contribute to our teams and strategy, regardless of previous healthcare experience. Our valued team members are encouraged and expected to offer new solutions and creative input, all while keeping in line with eternalHealth’s mission, values, and compliance standards.

Accommodations: Any eternalHealth applicant will be considered based entirely on their individual qualifications. Should you require reasonable accommodations during the application process (which may include a job-related assessment) please contact us separately; email HR@eternalhealth.com with the email subject “Reasonable Accommodations – Applicant Name Here”.