Start a career you'll love with eternalHealth!

eternalHealth – Your Forever Partner in Healthcare and Beyond

Healthcare is confusing, but it doesn’t need to be. eternalHealth is a a consumer-centric, start-up Medicare Advantage Health Plan based in Boston. We are committed to creating long-lasting partnerships with our members, our providers, and you!

About the role: As Director of Sales, you will help create and then drive the sales strategy that effectively brings eternalHealth products and services to market. Leading the internal sales team, external resources such as call centers and brokers, and partnerships with our providers, you will manage all sales channels to educate and sell Medicare Advantage services, achieve membership growth objectives, and launch eternalHealth into new markets.

This role presents a unique opportunity to participate in building a Medicare Advantage plan as it expands. In addition to leading all sales efforts, the successful candidate will work closely with other leadership team members to collaboratively innovate, solve problems, and create the roadmap for success. This is a role where you can work within an existing structure but have the flexibility to make and suggest the necessary changes to build a strong and successful sales department.

Responsibilities:

• Collaborate with other members of the leadership team to set strategy and goals for sales and retention.
• Develop strategies to successfully enter new markets and achieve sales goals.
•  Oversee all sales channels, including field sales, omni-channel telesales, brokers/FMO, and provider partnerships.
• Develop, monitor, and utilize productivity/key performance metrics to drive results and identify risks and opportunities across all sales channels.
•  Identify, share, and drive adoption of best practices to optimize results.
• Serves as a subject matter expert on all aspects of the sales operation.
• Proactively lead, motivate, coach and manage the sales team to ensure that performance goals are met and exceeded.
•  Ensure that sales across all channels are achieved compliantly, including maintaining an understanding of related CMS rules and guidelines.
•  Monitor industry trends to identify innovative ways to enhance performance.
• Lead the team to build and develop core competencies and oversight around the sales process, sales management, and information management processes.
• Ensure agents are appropriately onboarded, contracted, and supported across their lifecycle. This includes licensing/appointment, certification, training, enrollment administration, commission payment, compliance, etc.
• Collaborate with Marketing Director to create and implement targeted go to market strategies, including brand and direct response advertising, member and sales events, promotional, and provider marketing.
• Develop budget and manage costs relative to approved budget for the sales department.
• Ensure that the leadership team is informed about major service issues, member concerns and other relevant business issues.
• Maintain strict privacy and confidentiality in accordance with eternalHealth’s security standards. 
• Developing an understanding of the business across workstreams to be a fully flexible team player.

Requirements:

• Bachelor’s degree in relevant field of study (e.g., Business Administration, Marketing, Sales,
• Communications, Public Relations etc.)
• Must have insurance brokers license valid in Massachusetts (resident or non-resident) or commitment to obtain non-resident license in Massachusetts and other states as necessary.
• 7+ years in sales team management roles successfully selling in the Medicare Advantage market.
•  Mission focused, strong leader with excellent interpersonal skills.
• Excellent written and communication skills.
• Strong technical skills, including with Microsoft Suite – Excel, PowerPoint, Project, etc.
• Flexible and able to ramp-up quickly on different projects in order to support and lead the team as needed in a fast-paced start-up environment.
•  Ability to think outside the box and offer creative and compliant solutions to existing and new problems.

Preferred:

• Experience in marketing and sales, and/or in start-ups, tech, healthcare or insurance is a plus.
•  Experience with healthcare operations is a plus.

Working with eternalHealth: eternalHealth is an Equal Opportunity Employer which means that we are committed to upholding discrimination-free hiring practices. As a woman-led company, and one committed to diversity at all levels we strive for an organization of inclusion and acceptance. We are changing healthcare for the better, starting with our own diverse and passionate teams. As an eternalHealth employee you will be empowered to contribute to our teams and strategy, regardless of previous healthcare experience. Our valued team members are encouraged and expected to offer new solutions and creative input, all while keeping in line with eternalHealth’s mission, values, and compliance standards.

Accommodations: Any eternalHealth applicant will be considered based entirely on their individual qualifications. Should you require reasonable accommodations during the application process, please contact us separately, email (info@eternalhealth.com) with the email subject “Reasonable Accommodations – Applicant Name Here”. 

eternalHealth – Your Forever Partner in Healthcare

Healthcare is confusing, but it doesn’t need to be. eternalHealth is a a consumer-centric, start-up Medicare Advantage Health Plan based in Boston. We are committed to creating long-lasting partnerships with our members, our providers, and you!

About the role: As the Medicare Director of Pharmacy with eternalHealth, you will report to the Chief Medical Officer (CMO) and be accountable for organizational leadership, performance, and operations for Pharmacy. This role offers the unique
opportunity to be an integral part of eternalHealth’s growth and expansion initiatives in Medicare.

As the Director of Pharmacy, you will support the essential duties of eternalHealth to ensure we provide quality products and service for our members.

We provide a unique opportunity to be a part of a health plan in its beginning stages and by taking advantage of this rare opportunity, you will be able to have insight into all the operations and expertise that is required to run a successful and sustainable plan.

Our team members are flexible and able to play different roles, while staying committed to teamwork and collaboration, and passionate about sustainable change.

Responsibilities:

• Own and manage day-to day pharmacy operations, clinical programs and strategic initiatives.
• Ensure Pharmacy meets all applicable regulatory, statutory rules and requirements.
• Manage and oversee relationships and contractual commitments with all key vendors (e.g. Pharmacy Benefit Manager) supporting Pharmacy.
• Develop and maintain Pharmacy benefit design in conjunction with other eternalHealth stakeholders.
• Partner with the CMO and clinical management to ensure best-in-class clinical support and quality initiatives, including Star measures.
• Create and maintain policies and procedures and desktop work instructions for Pharmacy.
• Participate in Annual Readiness activities.
• Support audit activities and Centers for Medicare and Medicaid Services (CMS) facing consultation.
• Accountable for Pharmacy key performance indicators (KPIs) to identify performance opportunities and trends.
• Communicate our brand, values, and differentiators effectively and accurately.
• Maintain strict privacy and confidentiality in accordance with eternalHealth’s security standards.

Requirements:

• Bachelor’s degree required in Pharmacy.
• Active Pharmacist license.
• Minimum of 5 years of Managed Care, Pharmacy Benefit Manager (PBM) experience.
• Ability to work in-person from our Boston based office.
• Strong understanding of CMS requirements related to Medicare Part D operations and compliance.
• You’re a relationship builder and a team player.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Ability to think outside the box and offer creative and compliant solutions to existing and new problems.

Preferred:

• Medicare Part D health plan or PBM experience.
• Prior experience with CMS program audits and Part D reporting.
• Excellent organizational and program management skills.

Working with eternalHealth: eternalHealth is an Equal Opportunity Employer which means that we are committed to upholding discrimination-free hiring practices. As a woman-led company, and one committed to diversity at all levels, we strive for an organization of inclusion and acceptance. We are changing healthcare for the better, starting with our own diverse and passionate teams. As an eternalHealth employee you will be empowered to contribute to our teams and strategy, regardless of previous healthcare experience. Our valued team members are encouraged and expected to offer new solutions and creative input, all while keeping in line with eternalHealth’s mission, values, and compliance standards.

Accommodations: Any eternalHealth applicant will be considered based entirely on their individual qualifications. Should you require reasonable accommodations during the application process (which may include a job-related assessment) please contact us at human.resources@eternalhealth.com.