Start a career you'll love with eternalHealth!

eternalHealth – The Next Generation of Medicare Advantage

Healthcare is confusing, but it doesn’t need to be. A consumer-centric HMO based in Boston, MA, we are a tech-focused start up that is committed to creating long-lasting partnerships with our members, our providers, and you!

About the role: As a Population Health Care Manager with eternalHealth you will be a core member at eternalHealth – whose responsibilities will include care management. This position will work towards meeting clinical, financial and operational performance goals and standards.

We provide a unique opportunity to be a part of a health plan in its beginning stages, and you will have insight into all the operations and expertise that is required to run a successful and sustainable plan as well as build the foundation for the sustainable growth that will be crucial to eternalHealth’s success. Our team members are flexible and able to play different roles, while staying committed to teamwork and collaboration, and passionate about sustainable change.

Responsibilities:

· Actively perform and comprehensively document member and provider outreach and engagement activities to support complex care management, care coordination, disease management, and transitions of care.

· Perform comprehensive assessments of physical, emotional, psychosocial, and environmental needs of members and their caregivers.

· Create dynamic and fluid member-centered care plans to support health goals and improve health outcomes, continually evaluating for effectiveness.

· Ensure members receive services that align with their benefit coverage and coordinate additional resources as required for holistic care.

· Follow and contribute to eternalHealth’s strategic goals related to population health management, quality improvement, and financial stewardship.

· Must understand and maintain confidentiality of business information, including Protected Health Information (PHI), as required by HIPAA and company policy.

· Comply with all guidelines established by the Centers for Medicare and Medicaid (CMS) and Massachusetts Department of Insurance (DOI) and guidelines set forth by other regulatory agencies, where applicable, and defined in eternalHealth policies.

· Other duties as assigned.

Requirements:

· Bachelor’s degree in nursing is required.

· Master’s degree in business administration, healthcare administration, related field, a plus.

· 3+ years of work experience in care management.

· 1+ years of Health Plan experience is preferred.

· Excellent written and communication skills.

· Creative, strategic, and continuously striving for improvement.

· Ability to think outside the box and offer creative and compliant solutions to existing and new problems.

· Experience coordinating with cross-functional teams and/or external partners/stakeholders.

· Exceptional interpersonal skills with the ability to work in a fast-paced environment as an independent contributor with little supervision or as an active team member depending on the situation and needs.

· Strong technical skills, including with Microsoft Suite (Outlook, Excel, PowerPoint Word, etc.) and other collaborative tools.

Working with eternalHealth: eternalHealth is an Equal Opportunity Employer which means that we are committed to upholding discrimination-free hiring practices. As a woman-led company, and one committed to diversity at all levels, we strive for an organization of inclusion and acceptance. We are changing healthcare for the better, starting with our own diverse and passionate teams. As an eternalHealth employee you will be empowered to contribute to our teams and strategy, regardless of previous healthcare experience. Our valued team members are encouraged and expected to offer new solutions and creative input, all while keeping in line with eternalHealth’s mission, values, and compliance standards.

Accommodations: Any eternalHealth applicant will be considered based entirely on their individual qualifications. Should you require reasonable accommodations during the application process (which may include a job-related assessment) please contact us separately; email HR@eternalhealth.com with the email subject “Reasonable Accommodations – Applicant Name Here”.

eternalHealth – Your Forever Partner in Healthcare and Beyond

Healthcare is confusing, but it doesn’t need to be. A consumer-centric HMO based in Boston, MA, we are a tech-focused start up that is committed to creating long-lasting partnerships with our members, our providers, and you!

About the role: As a Sales Representative with eternalHealth you will have a hand in creating a marketing and sales strategy that effectively communicates our mission, values and differentiated product. Working with external vendors such as graphic designers, call centers, and brokers you will have multiple external-facing opportunities to build relationships and build a robust, local and sustainable marketing strategy.

We provide a unique opportunity to be a part of a health plan in its beginning stages. By taking advantage of this rare opportunity, you will be able to gain insight into all the operations and expertise that is required to run a successful and sustainable plan. Our team members are flexible and able to play different roles, while staying committed to teamwork and collaboration, and being passionate about sustainable change.

Responsibilities:

• Participate in the customer acquisition journey by developing strategies to market, nurturing leads, and ultimately increasing membership and retention.
• Work with the Marketing Team to create and implement targeted marketing strategies including advertisements, member events, promotional cycles, and product placement.
• Use data to produce actionable insights to further refine and pivot our marketing and sales strategies.
• Maintain strict privacy and confidentiality in accordance with eternalHealth’s security standards.
• Develop an understanding of the business across workstreams to be a fully flexible team player.
• Outreach specifically within targeted Massachusetts communities to promote brand awareness and local member engagement.
• Other duties as assigned.

Requirements:

• Bachelor’s degree in relevant field of study (e.g., Business Administration, Marketing, Sales, Communications, Public Relations etc.)
• Must have insurance brokers license valid in Massachusetts.
• Strong technical skills, including with Microsoft Suite (Excel, PowerPoint, Project, etc.) and other design tools, such as Photoshop, Lightroom, Illustrator.
• Excellent written and communication skills.
• Creative, strategic, and continuously striving for improvement.
• Flexible and able to ramp-up quickly on different projects to support the team as needed in a fast-paced start-up environment.
• Ability to think outside the box and offer creative and compliant solutions to existing and new problems.

Preferred:

• Experience in marketing and sales, and/or in start-ups, tech, healthcare or insurance is a plus.
• Experience with healthcare operations is a plus.

Working with eternalHealth: eternalHealth is an Equal Opportunity Employer which means that we are committed to upholding discrimination-free hiring practices. As a woman-led company, and one committed to diversity at all levels we strive for an organization of inclusion and acceptance. We are changing healthcare for the better, starting with our own diverse and passionate teams. As an eternalHealth employee you will be empowered to contribute to our teams and strategy, regardless of previous healthcare experience. Our valued team members are encouraged and expected to offer new solutions and creative input, all while keeping in line with eternalHealth’s mission, values, and compliance standards.

Accommodations: Any eternalHealth applicant will be considered based entirely on their individual qualifications. Should you require reasonable accommodations during the application process, please contact us separately, email HR@eternalhealth.com with the email subject “Reasonable Accommodations – Applicant Name Here”.

eternalHealth – Your Forever Partner in Healthcare

Healthcare is confusing, but it doesn’t need to be. As a consumer-centric HMO based in Boston, MA we are a Medicare Advantage start up that is committed to creating long-lasting partnerships with our members, our providers, and you!

About the role: As a Human Resources Assistant / Front Office Administrator with eternalHealth, you will have the opportunity to help build out the team of a start-up health plan. Working across various workstreams, you will welcome new hires and be a support to current employees throughout their career with eternalHealth. As a human resource representative, you will be responsible for performing HR-related duties on a professional level and working closely with the HR Manager in supporting the organization.

We provide a unique opportunity to be a part of a health plan in its beginning stages. Our team members are flexible and able to play different roles, while staying committed to teamwork and collaboration, and passionate about sustainable change.

Responsibilities:

• Responsible for filing employee records and for maintaining up-to-date employee files.
• Administration of recruiting process, including:
  • Job board posting
  • Download, track, maintain report, and distribute resumes/applications posted.
  • Coordinate the scheduling, tracking, and reporting of interviews
  • Assist with offer letter development and submission
  • Assist with obtaining employee references.
  • Maintain/Report on Job Recruiting progress grid
• Oversee New Hire Process including background check administration, checklist completion and coordination of company-wide orientation.
• Daily administration of the work from home calendar requests and tracking. Daily administration of the PTO requests and tracking. Daily Email to staff with WFH/PTO.
• Responsible for front office administration, greeting guests, receiving, and distributing mail, ordering office supplies and catering as needed etc..
• Assist with special projects as needed.
• Other duties as assigned.
• Maintain strict privacy and confidentiality in accordance with eternalHealth’s security standards.
• Other duties as assigned.

Requirements:

• Bachelor degree preferred
• One+ year of HR experience strongly preferred
• Excellent written and communication skills, strong attention to detail
• Strong organizational skills, results-oriented and problem-solving skills
• Flexible and able to ramp-up quickly on different projects to support the team as needed in a fast-paced start-up environment.
• Ability to perform job functions while maintaining compliance with all State and Federal regulations.

Working with eternalHealth: eternalHealth is an Equal Opportunity Employer which means that we are committed to upholding discrimination-free hiring practices. As a woman-led company, and one committed to diversity at all levels, we strive for an organization of inclusion and acceptance. We are changing healthcare for the better, starting with our own diverse and passionate teams. As an eternalHealth employee you will be empowered to contribute to our teams and strategy, regardless of previous healthcare experience. Our valued team members are encouraged and expected to offer new solutions and creative input, all while keeping in line with eternalHealth’s mission, values, and compliance standards.

Accommodations: Any eternalHealth applicant will be considered based entirely on their individual qualifications. Should you require reasonable accommodations during the application process (which may include a job-related assessment) please contact us separately, email HR@eternalhealth.com with the email subject “Reasonable Accommodations – Applicant Name Here”.