Contact us
Give Us a Call, We Love to Chat!
Here for you when you need us most.Looking to Enroll?
To speak to a licensed sales agent:
1-800-831-0735 (TTY 711)
Our Hours:
October 1st – March 31st
8am – 8pm EST | 7 Days a Week
April 1st – September 30th
8am – 8pm EST | Monday – Friday
Members
Our member service representatives who answer our phones are here to answer any questions you may have about your coverage, our benefits, and our costs. They are also here to help walk you through Medicare Advantage and ensure you have a full understanding.
Member Services:
1-800-680-4568 (TTY 711)
Our Hours:
October 1st – March 31st
8am – 8pm local time | 7 Days a Week
April 1st – September 30th
8am – 8pm local time| Monday – Friday
Send Us an Email:
info@eternalHealth.com
Brokers
Our broker support representatives are able to assist you with your broker portal, answer questions about our plans, or help you become part of the team!
Broker Support:
1-800-727-6194
Our Hours:
Monday – Friday
9am – 5pm EST
Send Us an Email:
brokersupport@eternalHealth.com
Providers
Provider Relations:
1-800-680-9255
Our Hours:
Monday – Friday
9am – 5pm EST
Send Us an Email:
ProviderRelations@eternalHealth.com
Mail Us
Have a completed form, claim, or picture of your dog? Send them our way!
Enrollment Department:
PO Box 1375
Westborough MA, 01581
Claims Department:
PO Box 1263
Westborough MA, 01581
Authorizations Department:
PO Box 1377
Westborough MA, 01581
Appeals & Grievances Department:
PO Box 1377
Westborough MA, 01581
