Contact us
Give Us a Call, We Love to Chat!
Here for you when you need us most.Looking to Enroll?
To speak to a licensed sales agent:
1-800-831-0735 (TTY 711)
Our Hours:
October 1st – March 31st
8am – 8pm EST | 7 Days a Week
April 1st – September 30th
8am – 8pm EST | Monday – Friday
Tell us how to reach you & we will be in touch soon to answer any questions you may have!
Providers
Our provider relations representatives would love the opportunity to talk to you, whether it’s discussing how to become a contracted provider with eternalHealth or billing and claims related questions.
Provider Services:
Claims, billing, payment-related questions
Provider Relations:
Network and Contracting related questions
Our Hours:
Monday – Friday
9am – 5pm EST
Send Us an Email:
providerrelations@eternalHealth.com
Send Us Mail:
PO Box 641
Southborough MA, 01772
Members
Our member service representatives who answer our phones are here to answer any questions you may have about your coverage, our benefits, and our costs. They are also here to help walk you through Medicare Advantage and ensure you have a full understanding.
Member Services:
1-800-680-4568 (TTY 711)
Our Hours:
October 1st – March 31st
8am – 8pm EST | 7 Days a Week
April 1st – September 30th
8am – 8pm EST | Monday – Friday
10am – 2pm EST | Saturdays
Send Us an Email:
info@eternalHealth.com
Brokers
Our broker support representatives are able to assist you with your broker portal, answer questions about our plans, or help you become part of the team!
Broker Support:
1-800-727-6194
Our Hours:
Monday – Friday
9am – 5pm EST
Send Us an Email:
brokersupport@eternalHealth.com
Mail Us
Have a completed form, claim, or picture of your dog? Send them our way!
Main Office:
31 St. James Avenue, Suite 950
Boston MA, 02116
Enrollment Department:
PO Box 621
Southborough MA, 01772
Claims Department:
PO Box 631
Southborough MA, 01772
Authorizations Department:
PO Box 661
Southborough MA, 01772
Appeals & Grievances Department:
PO Box 671
Southborough MA, 01772
