Website Accessibility

eternalHealth works tirelessly to ensure consistent access to care and information for all communities within eternalHealth’s service area. This includes providing equal access to our members and larger communities to any relevant eternalHealth information.

Our website abides by Section 508 as set in place by the federal government, to ensure federal websites are safe and accessible to all people regardless of disability or status. This law covers a wide range of potential issues relating to accessibility and at eternalHealth we are continuously improving our offering to our communities.

If you have a disability and need additional support with our website, documents, or digital communications, please contact:
Attention: Civil Rights Coordinator
31 St James Ave, Suite 950
Boston, MA 02116

Local Phone Number: +1 (617) 684-2348 (TTY 711)
Toll Free Phone Number: +1 (800) 680-4568 (TTY 711)
(Fax): +1 (866) 395-8219

Oct 1 – Mar 31, 8am – 8pm, 7 days a weel
Apr 1 – Sep 31, 8am – 8pm, Monday – Friday
10am – 2pm, Saturday

If you notice something on our documents or website that you think is prohibiting full accessibility to all people regardless of disability, please let us know. We thank you in advance for helping us make healthcare safe and accessible.

For further reading on how eternalHealth is committed to our varied and diverse communities, including our full language services list, you can find our Non-Discrimination Notice here.

Page Last Updated On: March 31, 2023
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Tom Cunniffe

Tom Cunniffe

Director of Operations 

Tom Cunniffe comes to eternalHealth with over 20 years of healthcare operations’ experience, having held leadership positions in Call Center, Enrollment, Credentialing, UAT and Reimbursement teams. Tom has worked with Medicaid, Commercial and Medicare lines of business and has consistently built teams who are metrics driven with proven successful outcomes. Making sure our business strives for an efficient, best-in-class customer experience is at the center of Tom’s philosophy.

Tom has a bachelor’s degree from Fordham University and a master’s in business administration from University of Massachusetts at Amherst.

Tom Lawless

Tom Lawless

Chief Financial Officer

Tom Lawless has spent the past 20+ years building, sustaining, and growing new healthcare-related programs that balance fiscal responsibility & prudence with creativity & innovation, focusing on models of care that are novel, person-centered, and improve the social welfare of those who are served. He is very excited to continue doing so in his role as the Chief Financial Officer of eternalHealth.

Tom comes to eternalHealth from a not-for-profit, member-centric, health insurance cooperative. He helped the company continuously strive toward its dual goals of thriving financially, while keeping members at the very epicenter of its mission and service model. While there, Tom also spearheaded the creation of a brand new private, charitable foundation, which will be meaningfully giving back to those in need in the surrounding communities for years to come. Previously, Tom worked in the finance department of a successful hospice that provided high-quality care to persons experiencing their unique and poignant end-of-life journeys, assuring that the appropriate financing was always available. Tom’s career began as a civil servant in the Wisconsin Medicaid program, where he helped to create a program that expanded the institutional entitlement to care into home and community-based settings. Starting with only a blueprint in hand, the program now serves more than 57,000 frail elders and disabled adults and is considered a national model. Growing into a senior leadership role, Tom was a key architect of an innovative financing model, through which the public and private sectors successfully collaborated to better the lives of persons in great need.

Tom holds undergraduate and graduate degrees from the University of Chicago, with additional graduate work in economics completed at the University Wisconsin-Madison.

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