Everything you need to know, all in one place. We created the eternalHealth Member Benefit Guide so you always have clear, simple answers about your plan right at your fingertips. What You’ll Find Inside · Your Benefits, Explained: Understand what…
Join us in spreading awareness, supporting prevention, and sharing resources throughout the month of March.
eternalHealth Member ID cards are now being mailed to your clients. Encourage them to check their mailboxes regularly. If a client has not received their card by January 1, 2026, please have them contact eternalHealth Member Services for assistance. Member…
Member ID cards have started being shipped to homes. If you have not received your Member ID card by January 1st, 2026, please reach out to member services so we can assist you! Member Services:1-800-680-4568 (TTY 711) Our Hours:October 1st –…
The holidays are a time for celebration, togetherness, and plenty of delicious food. From festive dinners to sweet treats, it’s easy to indulge. But enjoying your favorite seasonal dishes doesn’t mean you have to sacrifice your health goals. With a…
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Medicare’s Annual Enrollment Period (AEP) is just around the corner, running from October 15th through December 7th. This crucial window is your opportunity to review, compare, and change your Medicare coverage for the upcoming year. Whether you’re new to Medicare…
Every fall, millions of Americans receive an important document in their mailbox that too often gets tossed aside with the rest of the “junk mail.” That seemingly boring envelope contains your Annual Notice of Change (ANOC) – a document that…
Although flu season preparation spans several months, early vaccinations present a unique advantage that demand special attention for adults 65 and older. At eternalHealth, we understand that maintaining your health and independence during flu season requires early preparation, awareness, and…
Vice President of Contracting and Network Operations
Tida Garcia is Vice President of Network Operations for eternalHealth, where she oversees provider network operations including management of provider relationships and network performance. Tida brings extensive experience in provider claims, network adequacy strategy, and Medicare Advantage operations, along with deep expertise in delegated oversight. She has led delegated oversight for large carriers including monitoring and performance management of delegated providers and entities, ensuring regulatory compliance operational integrity, and strong network performance. Tida partners cross-functionally to support a scalable, high-quality care delivery model.
Tom Lawless has spent the past 20+ years building, sustaining, and growing new healthcare-related programs that balance fiscal responsibility & prudence with creativity & innovation, focusing on models of care that are novel, person-centered, and improve the social welfare of those who are served. He is very excited to continue doing so in his role as the Chief Financial Officer of eternalHealth.
Tom comes to eternalHealth from a not-for-profit, member-centric, health insurance cooperative. He helped the company continuously strive toward its dual goals of thriving financially, while keeping members at the very epicenter of its mission and service model. While there, Tom also spearheaded the creation of a brand new private, charitable foundation, which will be meaningfully giving back to those in need in the surrounding communities for years to come. Previously, Tom worked in the finance department of a successful hospice that provided high-quality care to persons experiencing their unique and poignant end-of-life journeys, assuring that the appropriate financing was always available. Tom’s career began as a civil servant in the Wisconsin Medicaid program, where he helped to create a program that expanded the institutional entitlement to care into home and community-based settings. Starting with only a blueprint in hand, the program now serves more than 57,000 frail elders and disabled adults and is considered a national model. Growing into a senior leadership role, Tom was a key architect of an innovative financing model, through which the public and private sectors successfully collaborated to better the lives of persons in great need.
Tom holds undergraduate and graduate degrees from the University of Chicago, with additional graduate work in economics completed at the University Wisconsin-Madison.